“If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask… for once I know the proper question, I could solve the problem in less than five minutes".
In the hectic world of organisations it is easy to rush to quick-fix solutions without really drilling down into cause and effect and using that deep insight to produce lasting quality solutions.
Great organisations know that fully understanding root causes is the best way to achieve solutions that work. Key insights are often in the minds of those working at the coalface.
Trapping that knowledge and combining it with quality data analysis forms the basis for fast, effective problem solving with minimum implementation issues. It is a great way to build high-performing teams with the shared satisfaction of seeing improvements that make life for their customers better and their jobs more rewarding.
"Each problem that I solved became a rule, which served afterwards to solve other problems." -Descartes
The process of solving problems effectively brings greater insights which can then be applied elsewhere. Problem solving gathers its own momentum.
Teams that have solved their own problems and can see the benefits of their work every day in what they do are unstoppable.